Negative feedback from a high profile individual is not a pleasant thing to hear. It all started in February 2021 when Elon Musk shared a tweet on his Twitter account about his support for Dogecoin (DOGE).
Therefore, Freewallet has tweeted "Who let the DOGE out" and "DOGE doesn't stop" in order to support Elon Musk's tweets and DOGE holders. However, Musk suddenly criticized the app by replying "Your app sucks" on Freewallet's tweet.
Even so, the criticism has given Freewallet a huge opportunity to be better. This is because, Freewallet has shown the right example in providing service to customers.
Freewallet's support team has responded saying they are ready to help if Musk has any difficulties. The string, Musk told the support team to unlock his Freewallet account.
Accordingly, Freewallet's speed in solving the problem has made Musk say thank you and this shows how much Musk appreciates the help.
This shows exactly how important customer service is when the unexpected happens, and Freewallet proves how proactive it is in dealing with the problem even as witnessed by millions of users on Twitter.
After 18 months since Elongate, Freewallet's business performance has gone from strength to strength by providing a multi-currency wallet service that offers support for a large number of digital assets including fiat to cryptocurrency exchanges.
Additionally, new features are added all the time including a larger cross-section of altcoins. Freewallet also says that its development team is working on a new iteration of the app that allows the latest technology to take center stage.
It is understood that Freewallet has launched promotions and prizes, partnered with popular payment operators and competed with competitors to stay one step ahead.
With this, it is no wonder that the Freewallet platform continues to be trusted by six million users around the world.
