In light of the recent global outage of technology systems, CrowdStrike has denied Delta Air Lines' claims that they were responsible for the July 19 flight outage.
The incident has cost Delta $500 million in losses and canceled more than 6,000 flights, affecting more than 500,000 passengers.
Delta blamed a faulty update from CrowdStrike for the outage and is considering legal action.
However, CrowdStrike argued that any liability on their part was contractually limited to single digit millions (1 to 9 million) and denied allegations of gross negligence.
The US Department of Transportation is investigating why Delta took longer to recover from the outage than other airlines.
CrowdStrike stated that they offered immediate assistance, including on-site assistance, but Delta denied receiving it.
Delta CEO Ed Bastian claims that CrowdStrike only provides consulting advice.
Delta reported that the faulty update affected more than half of its computers, requiring a manual recovery of their IT systems.
CrowdStrike questioned Delta's extended recovery time and decision to refuse on-site assistance, given that other airlines have restored operations more quickly in similar circumstances.
CrowdStrike criticized Delta's public consideration of the lawsuit, calling it unconstructive and emphasizing the importance of cooperation to resolve the issue amicably.
